FAQ

Q: How long does shipping take?

A: Orders are typically processed within 2–5 business days. Once shipped, delivery times may vary depending on your location and carrier.

Q: Will I receive tracking information?

A: Yes! Once your order ships, you’ll receive a confirmation email or text with tracking details.

Q: Do you offer returns or exchanges?

A: We accept exchanges for eligible items within 7 days of delivery. Items must be unworn, unused, and in original condition. Please contact us before sending any returns.

Q: What if my item arrives damaged?

A: We’re sorry about that. Please contact us within 48 hours of delivery with photos of the damaged item so we can make it right.

Q: Do your products fit true to size?

A: Most items fit true to size unless otherwise noted in the product description. For an oversized fit, we recommend sizing up.

Q: How can I contact customer support?

A: You can reach us anytime through our Contact page or by emailing our support team. We aim to respond within 24–48 business hours.

Q: Do you restock sold out items?

A: Some of our collections are limited edition and may not return once sold out. Be sure to join our email & SMS list for restock alerts and exclusive drops.

Q: Can I change or cancel my order after placing it?

A: Orders are processed quickly, but we’ll do our best to accommodate changes if requested immediately after purchase.

Q: Do you offer local pickup?

A: Local pickup availability will be listed at checkout when available.

Q: How do I stay updated on new drops and exclusive offers?

A: Join our email and SMS list for early access to drops, exclusive promotions, and members-only updates.